H O W I T W O R K S

How Party Rental Delivery Works

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A sign instructs people to tell the date, call or send the form, and provide guest count and location details for check-in.
Step 2 of a delivery process infographic, indicating delivery or pickup options, with descriptive text about bringing items to a ground level spot or collecting from a warehouse.
Text about celebrating and preparing for a new business day, emphasizing clean and ready items, and avoiding frantic behavior.
ASK US DIRECTLY
ASK US DIRECTLY

Frequently Asked Questions

  • There's no minimum at all.

  • Yes there is a non refundable $10 deposit handled through Square to reserve your items. The outstanding balance is due upon delivery.

  • The $10 deposit remains non-refundable if cancellation is within 21 days of the reserved date. If the cancellation is requested outside of the 21 day window, you will be refunded to your original payment method

  • All changes are subject to availability.

  • Yes, please have someone on site to receive the items and have the drop off location free and clear of any obstacles. You do not have to be on location for us to pick up the equipment, but please note that you are still responsible for all items until they are picked up, and you are responsible for the delivery driver’s accessibility for retrieval.

  • Yes, you can pick up to avoid the delivery fee. You will be given an agreed-upon 30-minute pickup window on your reserved date. If this pickup window is missed, then rescheduling will be subject to availability.

    You are responsible for ensuring your vehicle has the necessary cargo space to hold, secure, and safely transport all items rented. Rescheduling a pickup based on incorrect vehicle size will be subject to availability.

    To avoid potential damage to your vehicle, you will also be responsible for loading and unloading the rented equipment into your vehicle and safely securing all rented items.

  • No, the prices only include the cost of renting each item individually. The delivery fee is separate. Setup and breakdown services are also separate.

    Chairs are $0.50 each to set up and another $0.50 to breakdown. Tables are $2 each to set up and another $2 to breakdown.

    Please note that set up charges include one time set up. If rearranging a set up, there will be additional charges.

  • No. For the safety of all parties involved and their belongings, all items will be dropped off outside the home or within a garage.

    If it is a commercial space such as an event hall or church, then all items will be delivered inside.

  • The rental period for each item is up to 48 hours, non pro rated. If the rented items are held for longer than the initial 24-hour period without prior notice, you will be subject to 1.5x the regular rental rate per 24 hours.

  • Yes, we are fully insured with a Certificate of Insurance available upon request.

  • Yes. All items are cleaned after each rental. 

  • The equipment is your responsibility from delivery until collection. If something is lost or damaged beyond ordinary wear we charge the current replacement value, and anything returned excessively soiled carries a cleaning fee. We inspect everything after pickup and send a clear, itemised invoice by email if anything comes up. Honest accidents happen, so talk to us.